![]() ![]() I hypothesize that they are having conversations in the comments.ī) Users are opening the app less often, hypothesis is that is something wrong with the notifications.Ĭ) Users are not replying messages and assuming that they are receiving notifications, the hypothesis is that they are receiving less engaging messages.ĭ) Users are not sending messages, and the hypothesis is that they are having problems with the messenger app to send messages.Ī) I hypothesize that they are having conversations in the comments. More clarifying questions: Have we seen seasonality in this behavior? Is this happening in all the regions? Demographics? Have we made any changes to the product? Is this happening in all the devices? Do they stop using the Facebook app?Īssuming that we answer No to all these questions we can think that the drop is due to a change in user behavior and not to external components.Ī) Are they interacting with their friends on Facebook? Do we see an increase or decrease in the interactions?ī) Are they receiving notification? Do they open the app at a particular time of the day?Ĭ) Are they ignoring all their contacts? What is the content of the messages that they don’t answer? How often are they receiving messages?ĭ) Are they still interacting with their friends on Facebook? Are they opening the conversations? Can we check if the type messages and then they discard them?Ī) Users are using Facebook app but not opening messenger, and they are interacting with their friends Facebook. Give me feedback on this structure for answering this Facebook problem solving question.Ĭould you explain what you mean with down and usage?Ĭ)Users are opening the app, but they are not replying to messages.ĭ)Users are opening the app but they are not sending messages, starting conversations.
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